About the role
At XUMTECH, we value excellence, the well-being of our employees and clients, and the generation of value in our daily work. Our culture is distinguished by transparent and close relationships with our clients, along with a strong focus on delivering value through our services.
We are looking for Information Technology professionals who share these passions and who are interested in the opportunity to collaborate in an environment of high innovation and quality of life.
Product Owner Role
As a Product Owner, you will be responsible for representing the client's interests and needs before the project team. In this role, you will ensure that the client receives valuable products and services aligned with the agreed-upon requirements, establishing a clear vision of the project and the client's needs, and communicating the requirements for each user story within the scope of the services provided.
Additionally, you will maintain a clear understanding of the functional capabilities of the product being implemented and ensure that client expectations are aligned with the product's functional capabilities and the team's delivery capacity. In other words, you will be responsible for managing client expectations regarding both the product and the project team.
- Gather and analyze requirements for functionalities within platforms for customer data management, service processes, marketing, digital sales, and omnichannel capabilities.
- Discover, define, and document user stories, conducting sessions with key client personnel to define the target product.
- Manage client communication regarding expectations and current or future needs, scope changes, unsupported or out-of-scope functional elements, requirements clarification, among others.
- Ensure that the implementation team receives the required work inputs from the client within the agreed timelines, as well as any functional information or definitions needed to begin development.
- Define project priorities during Backlog Grooming and Planning based on information obtained from the client and serve as the team's immediate point of contact for questions, changes, inconsistencies, incidents, and other matters.
- Be responsible for client-facing activities, including project status follow-up, change control, adjustments to the work plan, demonstrations of functionalities ready for review, acceptance testing, functional sign-offs, approval of acceptance documents, among others.
- Academic degree completed or in progress in Computer Science, IT Management, Software Engineering, Information Technology, Process Engineering, or a related field, or equivalent experience.
- At least 2 years of professional experience.
- At least 1 year of experience as a Product Manager/Owner, Business Analyst, Requirements Analyst, or in equivalent roles.
- Intermediate English.
- Strong passion for analyzing and implementing new technologies in highly complex corporate environments.
- Strong interest in learning about business environments, new technologies, and how they can generate value for our clients.
- Highly self-sufficient, detail-oriented, self-motivated, and intrinsically motivated.
- Experience with customer experience solutions or similar technologies (Oracle CRM, Salesforce, Sales, Marketing, Service, Omnichannel, ERP, etc.).
- Experience in financial consulting and/or with corporate clients.
- Advanced academic degree in areas related to Information Technology, business processes, requirements engineering, or similar.
Benefits that make a difference
- 100% remote work, with optional access to a physical office in La Ribera de Belén.
- Flexible schedule tailored to your lifestyle and personal needs. 15 paid vacation days + 1 day off on your birthday.
- Additional time off based on tenure, including all public and non-mandatory holidays.
- Well-being programs, team-building activities, and fully-paid annual celebrations.
- 90% private health insurance coverage at top-tier medical centers.
- Ongoing training: at least two cloud certifications per year, fully covered by XUMTECH.
- Eligibility for annual performance-based bonuses.
- Involvement in high-impact regional projects with cutting-edge technology.
- A chance to experiment, learn, and grow with an innovative, expanding company.
