Digital Services – Customer Service

Satisfaction isn’t guessed;
it’s designed.

Measure, understand, and improve every step of the customer journey to build lasting and profitable relationships.

Discover it with us!

Many teams believe customer satisfaction is strong…
until the customer leaves.

Without continuous measurement and a data-driven strategy, it’s impossible to know what’s working, what needs improvement, and how to design experiences that truly delight.

The question is:

Are you acting on insights,

or just reacting to complaints?

Without continuous measurement,
it's impossible to know what works.

Customer experience
isn’t measured consistently.

Surveys are isolated,
with no analysis or follow-up.

The customer’s voice
doesn’t reach business decisions.

Limited visibility into critical moments in the journey.

Feedback loops are hard to close.

We Guide You Through the Process

Listen clearly,
act with impact.

Improving customer satisfaction isn’t just about good service—it’s about understanding what customers truly value and acting on it.

Understanding your challenges

We analyze your touchpoints, feedback processes, and current customer expectations.

Strategy and design

We define key metrics, design active listening mechanisms, and align the experience with your business goals.

Implementation and enablement

We integrate measurement platforms, automate feedback collection, and build actionable dashboards.

Evaluation and follow-up

We track satisfaction over time, prioritize improvement opportunities, and support you in closing the loop.

The XUMTECH Advantage

Customers who stay,
recommend, and return.

Here are some benefits you can expect:

Identify in real time what your customers think and feel.

Align your actions with customers’ true needs.

Increase loyalty and customer lifetime value.

Involve your entire organization in continuous improvement.

Make decisions based on data, not assumptions.

Customer satisfaction isn’t an outcome—it’s a strategy.

Measure, understand, and improve every step of the customer journey to build lasting and profitable relationships.

Let’s shape it together

Discover more use cases

Discover how our solutions drive real change. Each success story shows how we turn challenges into opportunities, connect people, and achieve extraordinary results.

Sales Management

Boost your sales with solutions that streamline processes, increase team productivity, and enable real-time decisions through intelligent data and integrated AI capabilities.

Digital Services

Simplify operations, digitize key processes, and enhance your customer experience with connected solutions, smart automation, and AI-powered service across every channel.

Digital Marketing

Turn your data into powerful strategies. Use AI to automate campaigns, personalize experiences, and build lasting customer relationships at every touchpoint.

Automation

Do more in less time with smart solutions. Harness the power of AI to eliminate repetitive tasks, optimize workflows, and free your team to focus on what truly drives business value.

Capital humano

Optimizá la gestión del talento con herramientas potenciadas por IA que impulsan la eficiencia, el desarrollo profesional y el compromiso en cada etapa del ciclo de vida del colaborador.

Starter Packs

Scale your business from day one with solutions designed for startups seeking structure and efficiency. Integrate smart tools and AI from the beginning to grow with focus and agility.

Success Stories

Cases that speak of tangible results

We drive long-term business growth and competitiveness.

Digital Transformation with Oracle Cloud

Grupo Almo | Cargo Expreso: Business and customer experience digitalization

360° Transformation

Banco Promerica Costa Rica — Business and customer experience digitalization

Digital Transformation with Oracle Cloud

Grupo Almo | Cargo Expreso: Business and customer experience digitalization

360° Transformation

Banco Promerica Costa Rica — Business and customer experience digitalization

Learn more cases

Our Partners

Boundless Technology, Barrier-Free Results

Our agnostic approach empowers you to choose what truly drives your business forward, ensuring solutions designed to maximize your success and transform your outcomes.

Industries

Digital Transformation tailored to your industry

We design and implement technology solutions that address the specific challenges of each sector. From process automation to enhancing customer experience, we help companies evolve with technology that adapts to their reality and their customers' needs.

Financial Services

Discover how we help financial institutions optimize operations and deliver secure, seamless experiences for their customers.

Retail

Explore success stories where we integrated channels and personalized the shopping experience to drive results in retail.

Insurance

Explore how technology has improved policy management and accelerated processes to deliver reliable, personalized service.

Logistics

Learn how we boost traceability and optimize routes to deliver fast, dependable service in competitive timeframes.

Automotive

See how we transform supply chains and enhance customer experience with innovative digital solutions.

Distribution

Discover how we digitize inventory and sales processes to increase efficiency and strengthen business relationships.

Discover our solutions

Recommendations

They recommend us

"The most meaningful change was getting collections to stop being seen as a nuisance and instead become an ally that helps customers find solutions.”

Roberto Álvarez Santos — Head of Collections and Payment Methods

"These three components aligned perfectly with the strategy we envisioned for the future of our business."

Mario Tejada — CEO of Grupo Almo | Cargo Expreso

Digital Transformation Solutions

Get inspired by stories that are redefining the digital future.

Discover how our solutions drive real change. Each success story shows how we turn challenges into opportunities, connect people, and achieve extraordinary results.