Digital Services – Omnichannel Services

Unify channels, amplify experiences.

Your customers are already omnichannel. Is your business keeping up? Connect every touchpoint into one seamless, frictionless journey.

Let’s talk and build integrated experiences.

Your customers don’t think in channels, they think in solutions.

They move from WhatsApp to email, from a physical store to your website… and they expect to be recognized, understood, and served with continuity.

The question is:

Does your business follow that journey, or does it make

your customer start from scratch at every interaction?

This means that:

Customer service is fragmented
across multiple channels.

No unified customer history
across the journey.

Each department operates in isolation,
with no shared vision.

Opportunities slip away
due to a lack of context or follow-up.

The digital experience fails to reflect
your brand’s level of service.

We Guide You Through the Process

Create integrated, memorable experiences.

Adopting an omnichannel approach isn’t just about technology—it’s about strategy. It’s about understanding how your customers interact and designing a system that makes it easy for them… and for your team.

Understanding your challenges

We identify your current touchpoints, operational silos, and information gaps.

Strategy and design

We create an integrated experience architecture that connects channels, systems, and teams.

Implementation and enablement

We configure and integrate platforms to deliver seamless, consistent, and scalable service.

Evaluation and follow-up

We measure the impact on customer experience, operational efficiency, and conversion—and refine the strategy with you along the way.

The XUMTECH Advantage

Everything connected,
everything customer-centric.

Here are some benefits you can expect:

Visualize and manage every interaction from a single platform.

Automate continuity across channels without losing customer history.

Break down silos between teams and strengthen collaboration.

Boost customer satisfaction with faster, more personalized responses.

Improve efficiency and decision-making with real-time data.

The customer experience doesn’t begin or end in one channel.

Let’s build it without interruptions.

Start now!

Discover more use cases

Discover how our solutions drive real change. Each success story shows how we turn challenges into opportunities, connect people, and achieve extraordinary results.

Sales Management

Boost your sales with solutions that streamline processes, increase team productivity, and enable real-time decisions through intelligent data and integrated AI capabilities.

Digital Services

Simplify operations, digitize key processes, and enhance your customer experience with connected solutions, smart automation, and AI-powered service across every channel.

Digital Marketing

Turn your data into powerful strategies. Use AI to automate campaigns, personalize experiences, and build lasting customer relationships at every touchpoint.

Automation

Do more in less time with smart solutions. Harness the power of AI to eliminate repetitive tasks, optimize workflows, and free your team to focus on what truly drives business value.

Capital humano

Optimizá la gestión del talento con herramientas potenciadas por IA que impulsan la eficiencia, el desarrollo profesional y el compromiso en cada etapa del ciclo de vida del colaborador.

Starter Packs

Scale your business from day one with solutions designed for startups seeking structure and efficiency. Integrate smart tools and AI from the beginning to grow with focus and agility.

Success Stories

Cases that speak of tangible results

We drive long-term business growth and competitiveness.

Digital Transformation with Oracle Cloud

Grupo Almo | Cargo Expreso: Business and customer experience digitalization

360° Transformation

Banco Promerica Costa Rica — Business and customer experience digitalization

Digital Transformation with Oracle Cloud

Grupo Almo | Cargo Expreso: Business and customer experience digitalization

360° Transformation

Banco Promerica Costa Rica — Business and customer experience digitalization

Learn more cases

Our Partners

Boundless Technology, Barrier-Free Results

Our agnostic approach empowers you to choose what truly drives your business forward, ensuring solutions designed to maximize your success and transform your outcomes.

Industries

Digital Transformation tailored to your industry

We design and implement technology solutions that address the specific challenges of each sector. From process automation to enhancing customer experience, we help companies evolve with technology that adapts to their reality and their customers' needs.

Financial Services

Discover how we help financial institutions optimize operations and deliver secure, seamless experiences for their customers.

Retail

Explore success stories where we integrated channels and personalized the shopping experience to drive results in retail.

Insurance

Explore how technology has improved policy management and accelerated processes to deliver reliable, personalized service.

Logistics

Learn how we boost traceability and optimize routes to deliver fast, dependable service in competitive timeframes.

Automotive

See how we transform supply chains and enhance customer experience with innovative digital solutions.

Distribution

Discover how we digitize inventory and sales processes to increase efficiency and strengthen business relationships.

Discover our solutions

Recommendations

They recommend us

"The most meaningful change was getting collections to stop being seen as a nuisance and instead become an ally that helps customers find solutions.”

Roberto Álvarez Santos — Head of Collections and Payment Methods

"These three components aligned perfectly with the strategy we envisioned for the future of our business."

Mario Tejada — CEO of Grupo Almo | Cargo Expreso

Digital Transformation Solutions

Get inspired by stories that are redefining the digital future.

Discover how our solutions drive real change. Each success story shows how we turn challenges into opportunities, connect people, and achieve extraordinary results.