Digital Services – Customer Service

Connect with your customers even before they reach out

Turn your customer service into a competitive advantage: fast, personalized, and available whenever your customer needs it.

Let’s talk and transform your customer service today!

Are you delivering experiences that build loyalty,

or just closing tickets?

Your customers no longer compare your service to your competitors’. They compare it to the best experiences they’ve ever had, in any industry.

Your support channels
are not connected.

Agents must search for information
across multiple systems.

Customers repeat their story
over and over.

No clear follow-up
or case tracking.

Lack of self-service options
or support beyond business hours.

We Guide You Through the Process

Elevate the service experience and build
loyalty with every interaction.

We know transforming customer service can feel overwhelming. That’s why we guide you every step of the way, with practical solutions and a people-centered approach.

Understanding your challenges

We analyze your current channels, response times, technological capabilities, and customer expectations.

Strategy and design

We define omnichannel support flows, automate repetitive tasks, and improve case traceability.

Implementation and enablement

We integrate tools that provide efficient, personalized, and continuous service.

Evaluation and follow-up

We track key metrics and evolve alongside your business as customer needs change.

The XUMTECH Advantage

Build lasting customer relationships

Here are some benefits you can expect:

Centralize all your support channels in a single view for your agents.

Maintain continuous follow-up without losing context, regardless of the channel.

Reduce wait times and increase customer satisfaction.

Enable intelligent self-service options, available 24/7.

Connect customer service with other business areas: sales, marketing, and operations.

Reinvent your customer service: closer, faster, and more human.

Today, it’s not enough to respond, you need to anticipate, understand the context, and resolve issues quickly.

Let’s do it together!

Discover more use cases

Discover how our solutions drive real change. Each success story shows how we turn challenges into opportunities, connect people, and achieve extraordinary results.

Sales Management

Boost your sales with solutions that streamline processes, increase team productivity, and enable real-time decisions through intelligent data and integrated AI capabilities.

Digital Services

Simplify operations, digitize key processes, and enhance your customer experience with connected solutions, smart automation, and AI-powered service across every channel.

Digital Marketing

Turn your data into powerful strategies. Use AI to automate campaigns, personalize experiences, and build lasting customer relationships at every touchpoint.

Automation

Do more in less time with smart solutions. Harness the power of AI to eliminate repetitive tasks, optimize workflows, and free your team to focus on what truly drives business value.

Capital humano

Optimizá la gestión del talento con herramientas potenciadas por IA que impulsan la eficiencia, el desarrollo profesional y el compromiso en cada etapa del ciclo de vida del colaborador.

Starter Packs

Scale your business from day one with solutions designed for startups seeking structure and efficiency. Integrate smart tools and AI from the beginning to grow with focus and agility.

Success Stories

Cases that speak of tangible results

We drive long-term business growth and competitiveness.

Digital Transformation with Oracle Cloud

Grupo Almo | Cargo Expreso: Business and customer experience digitalization

360° Transformation

Banco Promerica Costa Rica — Business and customer experience digitalization

Digital Transformation with Oracle Cloud

Grupo Almo | Cargo Expreso: Business and customer experience digitalization

360° Transformation

Banco Promerica Costa Rica — Business and customer experience digitalization

Learn more cases

Our Partners

Boundless Technology, Barrier-Free Results

Our agnostic approach empowers you to choose what truly drives your business forward, ensuring solutions designed to maximize your success and transform your outcomes.

Industries

Digital Transformation tailored to your industry

We design and implement technology solutions that address the specific challenges of each sector. From process automation to enhancing customer experience, we help companies evolve with technology that adapts to their reality and their customers' needs.

Financial Services

Discover how we help financial institutions optimize operations and deliver secure, seamless experiences for their customers.

Retail

Explore success stories where we integrated channels and personalized the shopping experience to drive results in retail.

Insurance

Explore how technology has improved policy management and accelerated processes to deliver reliable, personalized service.

Logistics

Learn how we boost traceability and optimize routes to deliver fast, dependable service in competitive timeframes.

Automotive

See how we transform supply chains and enhance customer experience with innovative digital solutions.

Distribution

Discover how we digitize inventory and sales processes to increase efficiency and strengthen business relationships.

Discover our solutions

Recommendations

They recommend us

"The most meaningful change was getting collections to stop being seen as a nuisance and instead become an ally that helps customers find solutions.”

Roberto Álvarez Santos — Head of Collections and Payment Methods

"These three components aligned perfectly with the strategy we envisioned for the future of our business."

Mario Tejada — CEO of Grupo Almo | Cargo Expreso

Digital Transformation Solutions

Get inspired by stories that are redefining the digital future.

Discover how our solutions drive real change. Each success story shows how we turn challenges into opportunities, connect people, and achieve extraordinary results.