Grupo Almo | Cargo Expreso: Business and customer experience digitalization
Brief case
With over 50 years of logistics leadership across Central America and Panama, Cargo Expreso faced the challenge of adapting to the rapid growth of e-commerce and rising customer expectations.
A lack of operational visibility and limited agility in decision-making led to delays and inconsistent experiences, affecting customer trust.
Technical sheet
- Year: 2023
- Industry: Logistics
- Areas of Optimization: Process automation, logistics optimization, customer experience (CX), data-driven decision-making, sales and marketing optimization, cloud solutions, operational efficiency, business intelligence, and analytics.
- Applied Solution: Digital transformation with Oracle Cloud Customer Experience (CX)
Success Story
Grupo Almo | Cargo Expreso transforms its customer experience with Oracle Cloud CX
In 2021, Cargo Expreso recognized that the e-commerce boom and growing customer demands required a major shift in their operations. They knew it was time to take their business to the next level but lacked a clear strategy to do so. That’s when XUMTECH stepped in as their strategic partner, helping chart a path toward effective and sustainable digital transformation.
Working closely with their team, we conducted strategic consulting to deeply understand their challenges and identify key areas for change. More than just implementing technology, we designed a tailor-made strategy aligned with their real needs. With a clear roadmap in place, we defined critical areas to optimize — from process automation to more efficient customer relationship management. The goal was simple yet powerful: provide real-time visibility, enhance the customer experience, and enable fast, data-driven decision-making.
Each step was carefully planned to ensure a smooth transition and prepare Cargo Expreso for a leap toward digitalization.
Oracle Cloud Customer Experience (CX)
With the roadmap in place, it was time for a major leap forward: modernizing operations and transforming customer relationships. Cargo Expreso needed a solution that was not only innovative but also adapted to the unique nature of their business and could anticipate customer needs.
The natural choice was Oracle Cloud Customer Experience (CX), offering tools designed to better connect with users, personalize interactions, and turn data into real-time strategic decisions.
With XUMTECH guiding every step, a digital ecosystem was built — optimizing sales, customer service, marketing, and process automation without disrupting day-to-day operations.
Impact
A digital ecosystem taking shape
“These three components aligned perfectly with the strategy we envisioned for the future of our business.”
Mario Tejada
CEO of Grupo Almo | Cargo Expreso
Operational efficiency that doubles customer satisfaction
Delaying digital transformation was not an option
In a market where speed and personalization are critical, falling behind meant giving ground to competitors. Without change, the risks were clear: reduced competitiveness, dissatisfied customers, and inefficient processes that would limit business growth.
Today, the story is different. Cargo Expreso has optimized its operations, gained deeper customer insights, and now makes strategic decisions based on real-time data. Thanks to the implementation of Oracle’s cloud solutions, they’ve reduced delivery logging times from days to seconds — significantly improving logistics efficiency.
Oracle Cloud CX
The transformation also impacted the customer experience: self-service tools now allow clients to create accounts, quote shipments, and track packages in real time — elevating service standards and reinforcing their leadership in the sector.
These advances are more than operational improvements — they’re a solid foundation for the future. With a structure built for innovation, Cargo Expreso continues to grow at double-digit rates, proving that digital transformation isn’t just a trend — it’s the way to lead in a constantly evolving market.
Now the invitation goes out to those ready to evolve their business and take the customer experience to the next level. Are you in?
Una cosa más...
La efectividad en las gestiones diarias con el cliente al integrar los canales digitales como WhatsApp, SMS, correo electrónico, entre otros, nos permite obtener data importante para realizar análisis del comportamiento del cliente, y brindarles una atención personalizada
